Privacy Policy

1. Introduction

At SYNAPSEAD, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video and image generation services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

• Account information (email address, password)
• Profile information (name, avatar)
• Text prompts and descriptions you submit
• Images and audio files you upload for processing
• Payment information (processed securely by our payment provider)

2.2 Information Collected Automatically

• Device information and browser type
• IP address and approximate location
• Usage data and interaction patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our AI generation services
• Process your content generation requests
• Improve and optimize our AI models and platform
• Communicate with you about your account and services
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. Content Storage and Retention

Generated Content: Images and videos you generate are stored in your account and accessible through your generation history. You can delete your generated content at any time.

Uploaded Content: Files you upload (images, audio) are stored securely and used only for processing your requests. These files are retained for 30 days after upload to allow for reprocessing, then automatically deleted.

Prompts: Your text prompts are stored with your generation history. We may use anonymized prompts to improve our AI models, but we never share identifiable prompt data with third parties.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party services that help us operate our platform (hosting, analytics, payment processing)
• AI Processing Partners: We use third-party AI services to process generation requests, but we minimize data shared and require contractual privacy protections
• Legal Requirements: When required by law or to protect our rights and safety

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data and account
• Portability: Request your data in a portable format
• Opt-out: Opt out of marketing communications

8. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and analyze platform usage. You can control cookie settings through your browser, but disabling cookies may affect platform functionality.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.

10. Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at privacy@synapseadai.com or through our Contact page.