Contact Us
Have questions or feedback? We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Email Support
Get help with your account or technical issues
support@synapseadai.com
General Inquiries
Questions about our services or partnerships
hello@synapseadai.com
Response Time
We typically respond within 24-48 hours
Mon-Fri, 9AM-6PM EST
Send us a Message
Fill out the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
How long does it take to generate a video?
Most videos are generated within 30 seconds to 2 minutes, depending on the complexity and duration of the video.
Can I use generated content commercially?
Yes! All content generated through SYNAPSEAD can be used for both personal and commercial purposes.
What file formats are supported?
We support common image formats (JPG, PNG, WebP) for uploads and generate videos in MP4 format and images in PNG format.
How do I report an issue?
You can report issues using the contact form above or email us directly at support@synapseadai.com with details about the problem.